XIOCOM Wireless

At Xiocom, our mission is to be the global provider of integrated wireless broadband solutions to network operators in developing markets. Achieving that mission means we employee only the brightest, most experienced and hardest working industry professionals, each dedicated to excellence every single day.

At Xiocom we:

• Encourage risk; challenge the status quo, and as soon as we succeed...find a better way.
• Are open-minded; curious; flexible; and embrace diversity.
• Always do what we say we will do; are completely transparent; and always a partner.

If you want a career that tests your knowledge, challenges your thinking, and rewards you for your efforts, Xiocom is the right place for you. We offer a great benefits package, competitive salary and a work environment that is fun and exciting.  

Xiocom is actively deploying internationally and recruiting talented professionals all around the globe. For consideration for one of these positions, please submit your resume to recruiting(at)xiocom.com.

Equal Employment Opportunity
Xiocom recruits, hires, and promotes for all positions without regard to race, religion, color, national origin, gender, age, sexual orientation, handicap or veteran's status. All terms and conditions of employment such as compensation, benefits, and work assignment, availability of facilities and privileges of employment are administered on the same basis of equality.

Xiocom's Current Openings:

Position: Software Support Engineer (Indian subcontinent)
Location: Chennai, India
Reports to: Direct reporting relationship to Regional Software Engineering Manager
Start Date: Immediate

Primary responsibilities:

• Work in customer NOC in Chennai, India
• Software configuration, administration and troubleshooting, including:
• • Operating and maintaining RAMP, Xiocom's Web-based network management system.
  • Administering MySQL databases.
  • General Linux administration.
  • Collecting and analyzing customer information.
  • Deploying and maintaining third-party network monitoring applications (Zabbix, cacti etc.)
  • Interacting with and supporting the customer's deployment/activation team.
  • Visiting sites to collect data.
  • Supporting customer communication and correspondence.
• Customer and SI partner training
• • RAMP
• Customer relationship management
• • Representing Xiocom at all levels of presentations.
  • Building and enhancing customer relationships and loyalty.
  • Supporting distributor, solution and technology partners.
• Creating and maintaining technical documentation

 

Secondary responsibilities:

• Testing and QA activities:
• • Technology monitoring, testing and introduction.
  • • Identifying new and innovative technologies.
    • Providing input to R&D.
  • Assist in testing of new or enhanced software solutions.
  • Vendor relationship management - product evaluation.
  • Operational standards and process development.
• Other project based work as directed by Xiocom management from time to time.

Requirements: 

The ideal candidate will have prior experience in most or all of the following areas:

• Wireless, Wi-Fi, WiMAX.
• IP or RF network design and/or deployment experience, preferably at ISP or Telco level.
• VoIP/VoWi-Fi solutions.
• Software or system support.
• Computer network support or troubleshooting.
• Technical training or group facilitation.
• The ability to create logical network and site diagrams (Visio or similar.)
• The ability to create technical documentation for internal use as well as for customers.
• Prior experience in a multinational equipment vendor, software vendor, service provider or ISP is beneficial and multilingual support is also useful although not mandatory.
• University or tertiary degree in related field
• Minimum of five years experience in wireless/networking/telecommunications/engineering fields
• Must be fluent in English (reading, writing and speaking)

Travel/ Physical:

• Up to 20% travel possible. Some travel may be required to Bangalore office or overseas for training.
• Will be required to work in an indoor and sometimes outdoor environment